CREATIVE PENCIL LTD (“we”, “us”, “our”) are committed to protecting and respecting your privacy.

This policy, together with our Terms of Use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.creativepencil.co.uk (the “Website”) you are accepting and consenting to the practices described in this policy, including our use of cookies as outlined below.

For the purposes of data protection legislation, including the UK GDPR and the Data Protection Act 2018, the data controller is:
Creative Pencil LTD
C/O The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, United Kingdom, E14 9NN

Information you give us:
You may provide personal information by filling in forms on our website or by contacting us via phone, email, or other methods. This may include your name, email address, telephone number, and other personal details.

Information we collect automatically:
For each of your visits to our website, we may automatically collect the following:

• Technical information: IP address, browser type/version, time zone setting, browser plug-in types/versions, operating system, and platform.
• Visit information: URLs, clickstream data, page response times, download errors, length of visits, interaction data (e.g., scrolling, clicks), and methods used to navigate away from the page.

The legal basis for processing this data is our legitimate interest in monitoring and improving our website and ensuring effective communication.

We use cookies to distinguish you from other users of our website, helping us enhance your user experience and improve our services. Cookies do not contain personal information and are used solely for performance and personalization purposes.

We may use the information we collect from you:

• To fulfil contractual obligations and provide the products or services you request.
• For website administration, troubleshooting, research, and analysis.
• To notify you about changes to our services.
• To ensure the website is presented effectively for your device.

We may share your personal data with:

• Business partners, suppliers, and subcontractors for the performance of contracts.
• Credit reference agencies when necessary for contract terms.

We may also disclose your personal data if:

• We sell or buy any business or assets.
• Required to do so by law or to enforce our Terms of Use.

Your personal data is stored and processed within the United Kingdom or European Economic Area (EEA). We take all reasonable steps to ensure your data is treated securely. However, internet transmission is not completely secure and is at your own risk.

We retain personal data only as long as necessary for the purposes for which it was collected. In some instances, we may be required to retain data longer to comply with legal obligations.

You have the right to:

• Access, rectify, or delete your personal data.
• Restrict or object to our processing of your data.
• Withdraw consent at any time.
• Data portability.
• Lodge a complaint with a supervisory authority.

You can exercise these rights at any time by contacting us at privacy@creativepencil.co.uk.

Our site may contain links to third-party websites. If you follow a link to any of these sites, please note they have their own privacy policies and we do not accept responsibility for their practices.

You may request access to the personal data we hold about you. A small fee may apply to cover administrative costs.

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly.

Questions, comments, or requests related to this privacy policy are welcomed and should be directed to:
Creative Pencil LTD
Julie Paun, Director
Email: privacy@creativepencil.co.uk

Last updated: 18/07/2025